Terms of Use
How to Use Our Service:
You can purchase products on this site with or without an account.
Creating an account allows you to save your shipping address, payment
information, purchase history, and more, saving you time on future orders. You can create an
account or log in via the "human icon" in the top right corner of the screen or
the link on the purchase information input screen.
Estimated Shipping Time:
Orders are typically shipped within 3 business days after placement, excluding weekends, holidays, and the year-end/New Year period. We will contact you individually by email if there are any changes to the status
.
Shipping Fees for Small Items (e.g., Wallets):
Domestic shipping within Japan is a flat rate of ¥500. International
shipping incurs a flat rate of ¥1,500. If you wish to ship internationally
, you can check beforehand whether shipping to your country is possible here: Japanese
:
https://www.post.japanpost.jp/int/information/overview.html英語: https://www.post.japanpost.jp/int/information/overview_en.html
Shipping fees for products not classified as small items:
Medium-sized items within Japan are 800 yen. The shipping carrier and method (including Japan Post, Yamato Transport, and
others
) may vary based on the circumstances and judgment of our partner shipping agencies. Small
items are typically delivered via mailbox drop-off, but in some cases, face-to-face delivery may be possible. Please understand that we cannot be held
responsible for loss or damage if the carrier can prove the item was delivered to the mailbox.
Disclaimer:
Characteristics inherent to natural materials used in products, or unavoidable phenomena during material processing, may not be considered defects. Examples include waxing marks on canvas materials, uneven dyeing, wrinkles, or areas appearing like stains on natural leather materials, and unavoidable work marks from the manufacturing process. Both leather and fabric materials may exhibit variations in dye color between production lots.
After Receiving Your Order:
If you believe you have received a defective product, please
first contact us via email at support@solahanpu.com.
(Please remove the spaces around the @ symbol when using it.)
Exchanges are available for unused items within 7 days of receipt, and we will provide other necessary assistance as required. Returns and cancellations are not accepted after this period. ※Please note: Even if you wish to exchange or return an item due to a defect or for other personal reasons, please do not return it without contacting us first. We may be unable to assist if you do so. Always contact us via email before taking any action.
Regarding Personal Information Protection and Handling of Personal Data:
We will never use any personal or corporate information obtained through our business operations for purposes outside the scope of our services. We will also never disclose such information to unrelated third parties without permission. Furthermore, we strictly ensure the safe and appropriate protection and management of this information.
Within the necessary scope and extent for business operations, we may collect personal-related information (which cannot identify an individual on its own). When necessary, we may link personal-related information with personal information and perform processing deemed necessary and appropriate for business purposes.
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