terms of service

How to use the service:

You can purchase products on our site with or without an account.
By creating an account, you can save your shipping address, payment information, purchase history, etc., so you can avoid having to enter them again in the future.
To create an account/login, click the "human icon" in the top right corner of the screen.
Or you can do so via the link on the purchase information input screen.

Estimated shipping days:

After placing an order, we will usually ship within 3 business days, excluding weekends, public holidays, and the New Year holidays.
If there is a change in the situation, we will contact you individually by email.

Shipping fees for wallets and other small items:

Shipping within Japan is a flat rate of 500 yen.
Overseas shipping costs a flat rate of 1,500 yen.
If you would like to have your order shipped internationally, you can find out in advance whether shipping to your country is available here.
Japanese: https://www.post.japanpost.jp/int/information/overview.html
English: https://www.post.japanpost.jp/int/information/overview_en.html

Shipping fees for non-small items:

It will depend on the size of the product.
Depending on the situation and decisions of our affiliated shipping agents, the shipping company and delivery method may change, including Japan Post and Yamato Transport.
Small items are generally delivered by post, but in some cases they may be handed over in person.
Please note that we cannot be held responsible for any loss of parcels in an environment where it can be proven that the parcel was delivered to your mailbox by the delivery company.

Disclaimer:

The inherent characteristics of the natural materials used in the product and unavoidable phenomena in material processing may not be treated as defects, such as wax marks on canvas, uneven dyeing, wrinkles, or stains on natural leather.

After receiving the product:

If you have any problems with the product after receiving it that appear to be a manufacturing defect, please contact us first by email at support@solahanpu.com.
(When using, please delete the spaces on the left and right of the @ symbol.)

We will only exchange unused items within 7 days of receipt, and will take other measures as necessary. Returns and cancellations will not be accepted after that date. *Please note that even if there is a defect or you wish to exchange or return the product for other reasons, please do not return the product without contacting us first. In such cases, we may not be able to accommodate your request. Please be sure to contact us by email before doing so.

Regarding the protection of personal information and the handling of personal information:

Any information belonging to individuals or companies that we learn through our business will never be used for any purpose outside the scope of our business. We will also never disclose such information to third parties unrelated to our business without permission. We also take thorough measures to protect and manage such information safely and appropriately.

We may obtain personal information (which cannot identify an individual by itself) to the extent and extent necessary for business operations, and as necessary, we may link personal information with other personal information and process it as necessary and appropriate for business purposes.

In order to measure the effectiveness of advertisements, this site may obtain information about advertisements clicked before visiting this site (such as the date of click and the site where the advertisement was posted) from tools operated by a third party and compare this information with the information on your order.