terms of service

How to use the service:

You can purchase products on our site with or without an account.
By creating an account, you can store your shipping address, payment information, purchase history, etc., so you can avoid having to enter them again the next time.
To create an account/login, click the "human icon" in the top right of the screen.
Or you can do so via the link on the purchase information input screen.

Estimated shipping days:

After placing your order, it will usually be shipped within 3 business days, excluding Saturdays, Sundays, and holidays.
If there are any changes to the situation, we will contact you individually by email.

Shipping fee for wallets and other small items:

Shipping within Japan is a flat rate of 500 yen.
A flat rate of 1,500 yen will be charged for international shipping.
If you would like to have your order shipped internationally, you can find out in advance here whether shipping to your country is available.
Japanese: https://www.post.japanpost.jp/int/information/overview.html
English: https://www.post.japanpost.jp/int/information/overview_en.html

Shipping for non-small items:

Shipping within Japan is currently being adjusted.
Overseas shipping is currently being arranged.
Depending on the situation and judgment of each of our affiliated shipping agents, the shipping company and delivery method may change, including Japan Post and Yamato Transport.
Small items will generally be delivered to your mailbox, but in some cases they may be handed over in person.

After receiving the product:

If you have any problems with the product after receiving it, which appears to be a manufacturing defect, please first contact us by email at support@solahanpu.com.
(When using this, please delete the spaces on either side of the @ symbol.)

We will exchange the product free of charge for 7 days after receipt, or take other measures as necessary. We will not accept returns or cancellations after that date. *Please note that in the unlikely event that the product is defective or you wish to exchange or return the product for other reasons, please do not return the product without contacting us. In that case, we may not be able to accommodate your request. Please be sure to contact us by email before doing so.

Regarding personal information protection:

Any information about individuals or companies that we learn about through our business will never be used for any purpose outside the scope of our business. We will also never disclose such information to third parties that are not related to our business without permission. We will also take great care to protect and manage such information safely and appropriately.